At Zense Tea, we want you to enjoy every cup of tea. If you are not completely satisfied with your purchase, we're here to help.
Product
- Your Right to Return
If you are a customer within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.
To exercise this right, please contact us at:
Email: zensetea01@gmail.com
Please include:
Your order number
Your full name
The photo of products you wish to return
- Return Conditions
Returned items must:
Be unused and unopened
Remain in their original sealed packaging
Be in resalable condition
Include proof of purchase
we cannot accept returns of:
Opened tea packages
Products was broken or any damage
Customized or personalized products
Vintage items
Gift cards
- Damaged or Incorrect Orders
Please inspect your order upon arrival.
If you receive:
A damaged product
The wrong item
A defective item
- Please contact us within 48 hours of delivery and include photo and video of the issue. We will arrange a replacement or refund where appropriate
- Return Shipping
Unless the item is faulty or incorrectly supplied, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot be responsible for parcels lost during return transit.
- Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 14 days after receiving the returned goods or proof of return.
Shipping charges are non-refundable unless required by applicable law or where the return results from our error.
- Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please place a new order after your return has been processed.
Tea Workshop, Classes & Experiences
Due to limited availability and advance preparation required for our workshops and tea experiences, the following cancellation policy applies:
More than 7 days before the scheduled event: You may cancel your booking and receive a full refund.
- Within 7 days of the scheduled event: Bookings are non-refundable. If you are unable to attend, you may transfer your booking to another person by notifying us at least 24 hours before the event.
If we need to cancel or reschedule the event, you may choose either:
A full refund; or
A transfer to a future workshop or class.
No refunds or credits will be issued for no-shows or late arrivals.
We reserve the right to cancel or reschedule workshops due to unforeseen circumstances or insufficient participant numbers. In such cases, customers will be notified as soon as possible.