Return Policy

We strive to ensure that every item is accurately described and carefully inspected before shipment.

Please review the following policy before making a purchase.

Tea Products

Due to food safety and hygiene regulations, all tea sales are final.

We do not accept returns, exchanges, or refunds for tea products once shipped.

New Tea Ware

Unused and undamaged new tea ware may be eligible for return within 14 days of delivery.

To qualify for a return:

Item must be unused

Item must be in original packaging

Item must be returned in the same condition as received

Customers are responsible for return shipping costs unless the item was shipped incorrectly.

Vintage, Antique, and Pre-Owned Tea Ware

All vintage, antique, and pre-owned tea wares are sold as collectible items and are offered in "as described" condition.

All sales of vintage, antique, and second-hand tea wares are final.

No returns, exchanges, cancellations, or refunds will be accepted.

These items may display:

Signs of age

Surface wear

Patina

Glaze variations

Kiln marks

Crazing

Firing characteristics

Historical repairs

Usage marks

Such characteristics are considered part of the item's authenticity, history, and collectible value and do not constitute defects.

Customers are strongly encouraged to review all photographs, measurements, and condition descriptions before purchasing.

Handmade Jian Zhan and Artisan Ceramics

Due to the handcrafted nature of traditional Jian Zhan  and artisan ceramics may occur in:

Glaze color

Crystallization patterns

Ash deposits

Kiln transformation effects

Shape and dimensions

Surface texture

These are natural characteristics of handmade and wood-fired ceramics and are not considered defects.

Returns based on personal preference, natural kiln effects, or aesthetic variations will not be accepted.

Incorrect Orders

If you receive an incorrect item, please contact us within 7 days of delivery.

We will arrange a replacement or appropriate resolution.

Damaged During Shipping

If an item arrives damaged during transit, please notify us within 48 hours of delivery and provide clear photographs of:

The shipping box

Packaging materials

Shipping label

Damaged item

and video of:

Product when opening thw packing

Claims submitted without supporting documentation may be declined.

Zense Tea reserves the right of final decision. 

Non-Returnable Items

The following items are non-returnable:

Tea products

Vintage tea wares

Pre-owned tea wares

Custom-made items

Sale or clearance items

Refunds

Approved refunds will be processed using the original payment method.

Buyers are responsible for return and original shipping costs, unless they can provide proof that the item was damaged during transit.

Shipping fees, customs duties, taxes, and handling charges are non-refundable.

Contact

For return inquiries, please contact:

Email:  zensetea01@gmail,com